Our woods are crafted by master furniturers using only the finest rare ingredients sourced from around the world. Each piece is:

• Made with 20-30% pure furniture concentration (vs. 15% in typical eau de parfums)
• Developed through a 6-month maturation process
• Free from synthetic additives and harmful chemicals
• Packaged in hand-blown glass bottles
• Limited edition releases with numbered bottles

Consider these factors:

• wood family: Floral, woody, oriental, fresh
• Occasion: Daytime vs. evening wear
• Season: Lighter pieces for summer, richer for winter
• Personality: Bold and dramatic vs. subtle and sophisticated

Try our wood Finder Quiz or contact our furniture consultants for personalized recommendations.

Yes! We offer 2ml discovery samples of all our woods for $8 each. We also have curated sample sets:

• Discovery Set: 5 samples of your choice - $35
• Best Sellers Set: Our 3 most popular woods - $22
• Seasonal Collection: 4 woods perfect for the current season - $28

Sample cost is credited toward full bottle purchase within 30 days.

Our high concentration formulas provide exceptional longevity:

• On skin: 8-12 hours average
• On clothing: 24+ hours
• Sillage (piece trail): 3-6 hours of noticeable projection

Longevity varies based on skin type, climate, and application method.

We accept all major payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay & Google Pay
• Shop Pay
• Affirm (payment plans available)

All transactions are encrypted and secure with SSL certification.

Before shipping: Contact us immediately at info@canadianpine.com or call +44 1782 814409. We can modify or cancel orders that haven't been processed yet (typically within 2 hours of order placement).

After shipping: Orders cannot be modified. You may refuse delivery or return using our 30-day return policy.

Yes! We offer complimentary luxury gift wrapping:

• Signature gold box with black ribbon
• Personalized gift card with your message
• Tissue paper and decorative elements
• Gift receipt (price omitted)

Select "Gift Wrap" option at checkout. For bulk orders or corporate gifting, contact us for custom options.

Yes! Automatic discounts apply:

• 2 bottles: 10% off
• 3+ bottles: 15% off
• 5+ bottles: 20% off + free expedited shipping

Contact sales@canadianpine.com for corporate/wholesale pricing.

Domestic (US):

• Standard (5-7 days): $5.95
• Express (2-3 days): $12.95
• Overnight: $24.95
• FREE on orders over $75!

International: $15.95-$35.95 depending on destination. See our Shipping Policy for details.

Yes! We ship to over 50 countries including:

• Canada, UK, EU (all 27 countries)
• Australia, New Zealand
• Japan, Singapore, Hong Kong
• UAE, Saudi Arabia

Important: Customers are responsible for customs duties and import taxes. Delivery times vary by country (7-21 business days).

You'll receive tracking information via email within 24 hours of shipment:

• Click the tracking link in your shipping confirmation email
• Check your email for tracking updates
• Use the tracking number on USPS, FedEx, or DHL websites

Need help? Contact orders@canadianpine.com with your order number.

Damaged: Do not accept delivery if visibly damaged. Take photos and email support@canadianpine.com immediately. We'll send a replacement at no cost.

Lost: If tracking shows "delivered" but you didn't receive it, check with neighbors and your mailroom. Contact us within 48 hours - we'll file a claim and send a replacement.

All shipments are fully insured.

We offer a 30-day satisfaction guarantee:

• Return any unused product within 30 days of delivery
• Must be in original packaging with seal intact
• Free return shipping (we provide prepaid label)
• Full refund within 5-10 business days

View our complete Return Policy.

Absolutely! To exchange:

• Email returns@canadianpine.com within 30 days
• Tell us which wood you'd like instead
• We'll send the new wood immediately
• Return the original using the prepaid label we provide

Price differences are refunded or charged accordingly.

Your health and satisfaction are our priority:

• We accept returns even if the bottle has been used/tested
• Email support@canadianpine.com explaining the reaction
• We'll process an immediate refund and waive return shipping
• Our team can recommend hypoallergenic alternatives

Important: Always patch test on a small skin area first. Review ingredients on product pages.

Application tips for maximum longevity:

• Apply to pulse points: wrists, neck, behind ears, inner elbows
• Spray 6-8 inches away from skin
• Don't rub wrists together - it breaks down wood molecules
• Apply to moisturized skin for better adherence
• Layer with unpieceed lotion for enhanced longevity
• Spray on clothing for extended wear (test on hidden area first)

Proper storage preserves wood quality:

• Temperature: Cool, consistent temperature (60-70°F)
• Light: Keep away from direct sunlight and UV rays
• Location: Not in bathroom (humidity damages pieces)
• Storage: Keep in original box when not in use
• Position: Store upright to prevent leaks

Properly stored, our woods last 3-5 years.

woods can change over time, but don't technically "expire":

• Shelf life: 3-5 years with proper storage
• Signs of oxidation: Color darkening, piece change, weaker projection
• Best used: Within 2 years of opening for optimal quality

Our high-quality ingredients and concentration extend longevity compared to commercial woods.

After your order ships, you'll receive a confirmation email with a tracking number. You can:

• Click the tracking link in your shipping confirmation email
• Use the tracking number on the carrier's website
• Contact our support team with your order number for assistance
• Check your email for real-time shipping updates

We're here to help!

• Email: info@canadianpine.com (response within 24 hours)
• Phone: +44 1782 814409 (Mon-Fri 9AM-7PM GMT)
• WhatsApp: +44 1782 814409
• Live Chat: Available on website during business hours

Visit our Contact Page for more options.