Last Updated: October 17, 2025
30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied, return it within 30 days for a full refund.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Purchased within the last 30 days
- Unused or gently used (woods tested only)
- In original packaging with all tags and labels attached
- Accompanied by proof of purchase (order number or receipt)
Note: For hygiene reasons, we cannot accept returns on opened or heavily used products unless defective.
How to Return an Item
Step-by-Step Return Process:
- Contact Us: Email info@canadianpine.com or call +44 1782 814409 to initiate your return.
- Receive Authorization: We'll send you a Return Authorization (RA) number and return shipping label within 24 hours.
- Package Your Return: Securely pack the item in its original packaging with the RA number clearly visible.
- Ship It Back: Drop off your package at any authorized shipping location using our prepaid label.
- Get Your Refund: Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Method & Timeline
Refund Method: All refunds will be issued to your original payment method.
- Credit/Debit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Store Credit: Instant (if preferred)
Please note: The refund timeline may vary depending on your financial institution.
Return Shipping Costs
✓ FREE Return Shipping: We provide a prepaid return label for domestic US returns.
International Returns: Customer is responsible for return shipping costs unless the item is defective or we made an error.
Defective/Damaged Items: We cover all return shipping costs and will send a replacement or full refund immediately.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order.
Pro Tip: To ensure you receive your preferred item quickly, place your new order before shipping back your return!
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items (marked as final sale at time of purchase)
- Products purchased from unauthorized retailers
- Items returned after 30 days from purchase date
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@canadianpine.com or call +44 1782 814409.
Please include:
- Your order number
- Photos of the damaged/defective item
- Description of the issue
We'll arrange for a free replacement or full refund (including shipping costs) within 24 hours.
Cancellations
Before Shipping: Orders can be cancelled free of charge before they ship. Contact us as soon as possible.
After Shipping: Once shipped, orders cannot be cancelled but can be returned following our standard return policy once received.
Need Help with a Return?
Our team is here to make your return process as easy as possible!
Email: info@canadianpine.com
Phone: +44 1782 814409
Hours: Monday - Friday, 9:00 AM - 8:00 PM EST