1. Agreement to Terms

By accessing and using The Canadian Pine Company's website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.

Effective Date: These terms are effective as of November 17, 2025.

2. Use of Website

Permitted Use

• Browse and purchase luxury woods
• Track orders via email confirmation
• Read product information and reviews
• Contact customer service for assistance

Prohibited Activities

• Using the site for any illegal purpose
• Attempting to gain unauthorized access to our systems
• Transmitting viruses, malware, or harmful code
• Reproducing, duplicating, or copying material without permission
• Reselling products for commercial purposes without authorization

3. Product Information & Availability

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors may vary slightly due to monitor settings
• woods may smell different on different skin types
• We reserve the right to limit quantities or discontinue products
• Prices are subject to change without notice
• We do not guarantee product availability

4. Orders & Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent transactions
• Credit card authorization failures

Payment Terms

• Payment is due at time of order
• We accept major credit cards, PayPal, and other approved payment methods
• All prices are in USD unless otherwise stated
• You are responsible for all charges including shipping and taxes

5. Shipping & Delivery

Please refer to our Shipping Policy for detailed information. Key points:

• Estimated delivery times are not guaranteed
• Risk of loss passes to you upon delivery
• We are not responsible for carrier delays
• International orders may be subject to customs duties

6. Returns & Refunds

Our Return Policy governs all returns. Summary:

• 30-day return window from date of delivery
• Products must be unused and in original packaging
• Refunds processed within 5-10 business days
• Free return shipping on eligible items

7. Intellectual Property

All content on The Canadian Pine Company.com is protected by copyright, trademark, and other intellectual property laws:

• Website design, text, graphics, and logos are owned by The Canadian Pine Company
• Product names and formulations are proprietary
• Unauthorized use of our intellectual property is prohibited
• You may not reproduce content without written permission

8. Limitation of Liability

IMPORTANT: To the fullest extent permitted by law:

• The Canadian Pine Company is not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product
• We do not warrant that the site will be uninterrupted or error-free
• We are not responsible for allergic reactions (always test products first)
• Use of our products is at your own risk

10. Product Safety & Warnings

• For external use only: Do not ingest woods
• Skin test recommended: Test on small area before full application
• Discontinue use: Stop if irritation occurs
• Keep away from: Eyes, open flames, heat sources
• Store properly: Cool, dry place away from sunlight
• Children: Keep out of reach of children